Support
We’re happy to help. Find quick answers below, or write to us at hola@rutmia.com. We read every message.
My data isn’t syncing between devices
- Make sure you are signed in to the same Apple ID with iCloud on both devices.
- In iPhone Settings → your name → iCloud, check that iCloud Drive is on and that Pataditas is allowed to use iCloud.
- Check you have a connection and enough iCloud storage.
- Open Pataditas on both devices and give it a minute. Sync can take a little while.
How do I restore my purchase?
Open Pataditas, go to the Pataditas Plus screen and choose Restore Purchases. Make sure you’re signed in to the same Apple ID you used to buy. If it still doesn’t work, email us.
How do I cancel Pataditas Plus?
Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions → Pataditas and tap Cancel Subscription. To avoid being charged after the free trial, cancel at least 24 hours before it ends. You keep access until the end of the paid period. We can’t cancel for you because we have no access to your Apple account.
How do I add the widgets, Control Center control or Action Button?
- Home Screen: touch and hold an empty area, tap + and search for Pataditas.
- Lock Screen: touch and hold the Lock Screen, tap Customize and add the Pataditas widget.
- Control Center: open Control Center, touch and hold an empty area, tap Add a Control and choose Pataditas.
- Action Button: Settings → Action Button → Controls, then pick the Pataditas control.
- Siri: say “Hey Siri, log a kick in Pataditas” or find the shortcut in the Shortcuts app.
How do I export my data or get a report for my doctor?
The PDF report for your doctor is part of Pataditas Plus. Open the report option in the app, then share or save the PDF using the iOS share sheet.
How do I delete my data?
Deleting the app removes the data stored on your iPhone. To also remove the copy in your private iCloud, go to Settings → your name → iCloud → Manage Account Storage → Pataditas and delete its data. We hold no copy, so there is nothing to ask us to delete.
My daily reminder isn’t showing
Check Settings → Notifications → Pataditas and make sure notifications are allowed, and that Focus modes or Scheduled Summary aren’t hiding them. Then check the reminder time in the app.
The 10-in-2-hours celebration didn’t appear
Hiccups are logged but don’t count toward the 10. The app detects 10 kicks or rolls within a 2-hour window; spread-out movements outside that window won’t trigger it.
Is Pataditas a medical device?
No. It does not diagnose. If you’re worried about reduced movements, contact your doctor, midwife or emergency service right away.
Still need help?
Email hola@rutmia.com and tell us your iPhone model, iOS version and what happened. We usually reply within a few days.